Artificial Intelligence for the Industry
Similar Tickets is an AI-powered feature designed to streamline problem-solving in factories. Boost your efficiency and save time with a system that categorizes tickets by their similarity score, enabling you to quickly find the most relevant solutions.
Speed Up Problem Resolution
Similar Tickets analyzes the history of all previously created tickets based on the title, description, cause, and actions to calculate a similarity score. Once the tickets with the highest scores are identified, a list of similar tickets is provided.
Gone are the days of starting from scratch. With a single click, operators can now leverage solutions already found within their factory or other production sites within the group thanks to similar tickets.
Maximize Your Time Efficiency
Focus on tasks that add the most value by reducing the time spent searching for information. Utilize multilingual features to review similar tickets in different languages.
Empower Your Teams
With the Similar Tickets feature, each operator can access proven solutions and similar past problems, allowing for effective and independent problem-solving. This not only encourages quick learning and adaptation among teams but also boosts their confidence in managing complex challenges autonomously, regardless of their experience level.
Ensure Data Security
At fabriq, protecting your information is paramount. Our solution, compliant with ISO 27001 standards, is designed to ensure data security at the highest market standards.
The Similar Tickets Feature in 4 Questions:
What is Similar Tickets ?
Similar Tickets is an artificial intelligence tool integrated into fabriq, designed to be simple, secure, and intuitive. This feature allows users to quickly consult similar tickets and access solutions already implemented in their factory or at other production sites within the group.
The goal of Similar Tickets is to maximize the use of collective knowledge within fabriq, facilitating smarter and more collaborative work.
What are our security commitments for protecting your data?
At fabriq, data security is a top priority. We strictly adhere to current data protection regulations, including GDPR, and are ISO 27001 certified. This certification is an international standard that ensures the security of your information within our systems.
What languages are supported by fabriq?
Fabriq is multilingual and supports 21 languages, including English, French, German, Spanish, Italian, Portuguese, Dutch, Norwegian, Swedish, Czech, Hungarian, Polish, Slovak, Slovenian, Romanian, Turkish, Arabic, Simplified Chinese, Traditional Chinese, Korean, and Japanese.
How to get started with Similar Tickets?
Similar Tickets is available to all customers with the Enterprise package and as an add-on for customers with the Standard and Advanced packages. For more information about this feature and how to add it to your account, please contact your Customer Success Manager or contact us.
Discover the other features
Digitalize visual management on your shop floor
Say goodbye to static whiteboards. Build dynamic, customized dashboards with all the information you need to run your performance meetings or communicate with your shop floor staff.
More efficient teamwork and faster implementation of continuous improvement action points
Bring all the factory’s action plans together in the same tool, so you finally have a single reference point that is common to all your teams.
View all your shop floor performance indicators in the same tool
You can access the latest indicator (KPI) updates to ensure effective monitoring and rapid response to performance gaps, from your smartphone, computer or screens on the shop floor.
Centralize communication to your shop floor teams
Thanks to Fabriq’s communication feature, you are sure to pass on all key information to your teams at your daily shop floor meetings.
Carry your factory in your pocket, thanks to the Fabriq app (Iphone & ios)
A simplified cell phone interface designed for use by operators on the field to detect and raise issues, defects, or performance gaps.
Identify deviations and non-conformities as close to the workshop as possible during your field rounds
Digitize your audits, field rounds, and gemba walks in the workshop to ensure adherence to your standards and enable quicker problem escalation. Your teams save time daily and can rely on richer and more reliable data for sustainable problem-solving.
