The collaborative problem solving approach
Centralize all your problem history and action plans in one single tool. Guide your teams and make them more independent in problem-solving.
Step 1: Create and characterize issues at every stage of your processes
Report issues as tickets at all stages of your processes. You can characterize these issues with properties such as equipment or products and customize the visualization of your actions using Kanban, workload, etc.
Reduction of horizontal and vertical silos
Time savings in issue reporting
Centralization of information
Step 2: Escalate Tickets to the Right Level and Involve the Right People
Escalate and share issues with the various teams involved and assign tasks to the responsible individuals. This process helps reduce vertical and horizontal silos by eliminating information asymmetry, thereby improving team responsiveness.
Increased team autonomy
Resource optimization
Time savings
Step 3: Use Problem Resolution Methods
If you want to dive deeper into analysis to identify and address root causes more sustainably, you can add a problem resolution method to the ticket, which includes tools such as 5W2H, Ishikawa, or 5 Whys, for example. You have the option to customize your problem resolution methods to precisely match your processes and standards.
Better identification of root causes
Immediate responsiveness to gaps
Ease of use
Step 4: Capitalize on Available Data and Reduce Recurrences
Centralize all your open processes in one place and have a comprehensive view of the progress of each problem resolution in real-time. You can track the progress of each step and their resolution times to ensure that you adhere to your standards.
Tool customization
Reduction of resolution times
Information centralization
Step 5: Reduce Resolution Times by Capitalizing on Previously Addressed Issues
You can leverage advanced search and similar problem search features to find similar issues that have already been addressed within your organization. This data allows you to reduce the resolution time of your complex problems and minimize their impact on your performance.
Knowledge capitalization
Improvement of organizational learning
Better utilization of skills
What our customers say
Over 14,000 users utilize Fabriq daily to more effectively solve operational issues as a team. Discover their feedback!
Isabelle Frey
Site Manager – Valrhona
“We also have an action plan that is in one central place. This tool is not just used by production, but also all the other support departments. All the information is centralised in one place.”
Anne-Delphine Beaulieu
VP Digital Transformation – Lisi
“Digitalization with Fabriq has not only revitalized daily huddle meetings, increased problem-solving responsiveness, but also allowed access to previously manual data and enhanced appeal for new generations.”
Benefits of Fabriq for:
The benefits of Fabriq for a site manager
“We quickly realized that with Fabriq, there was a fairly comprehensive tool that went beyond what we were looking for. The big advantage is that it’s really intuitive. The communication part, I use it a lot; it reduces the need for emails. We really have both downward and upward communication. Especially the indicators, for me, it allows me to see where we stand.”
Frédéric Sollic, Site manager
The benefits of Fabriq for a Continuous Improvement Manager
“Today, having Fabriq at Nicomatic is evident. The implementation of Fabriq has already allowed us, in a one-hour meeting, to reduce meeting time. And today, we know how precious time is. In three words for me, Fabriq is: trust, responsiveness, and interaction.”
Davy Curier, Continuous Improvement Manager
The benefits of Fabriq for a Digital Transformation Manager
“Digitization with Fabriq has not only revitalized meetings, increased problem-solving responsiveness, but also provided access to data that was once manual, and strengthened the appeal for the younger generations.”
Anne-Delphine Beaulieu, VP Digital transformation
The benefits of Fabriq for a Quality Manager
“We have a solution that is highly intuitive, which today, with new technologies, is within the reach of all our operators and managers. It’s also easy to implement, with no software installation required. So, we have something that is very agile in terms of installation and also in the maintainability of this solution, as well as the updates offered by Fabriq.”
Pascal Trilles, Continuous Improvement and Quality Manager
The benefits of Fabriq for a Production Manager
“Transferring our PDCA (Plan-Do-Check-Act) through Fabriq allows us to have a centralized and cross-functional tool that communicates with other departments and provides an overall view of actions related to specific topics.”
Florent Gaudoin, Production Manager
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