On-site Support

On-Site Support

We deploy with you on production sites

We have designed our support to be a real vector of employee engagement and project success.

Responsiveness

Our mission? To enable you to fully exploit the features of our solution under the best conditions. Our experts are committed to providing you with lean expertise and responsiveness for your field development.

Standardization

Our expert teams accompany you in accelerating your lean management approach by applying standards at all levels of the organization.

Collaboration

Throughout your journey, you are accompanied by a dedicated project manager for your account. They will support you in developing your solution in the field to ensure the success of your project.

Proximity

Throughout your journey, you are guided via a help center and a support platform. You can also attend our monthly webinars to learn more about Fabriq’s features or meet us and other industrialists at regional events.

First Phase

Launch of the pilot phase

Our team conducts a thorough assessment of your needs and aligns your project expectations and objectives with the use cases identified by our teams. The pilot phase is broken down into several steps:

Understanding the need
Fabriq configuration
Import of your data and KPIs
On-site or remote training
Weekly follow-up after Go-live

Fabriq On-site Support during a Pilot Phase with a Client

SECOND phase

The support phase

Our onboarding team accompanies you during the deployment phase through field training and practical and interactive workshops. This deployment phase is structured into different stages:

Dedicated project manager
Live chat and support
Addition of new features
Tracking usage KPIs
ROI measurement and impact study

THIRD phase

The deployment phase

Our trained and expert team accompanies you in the deployment and ensures that the tool is adopted from day one and by all field teams. The project manager ensures the use of Fabriq over time with deployment indicators and, together with you after the launch, is designed to help you start and achieve results within a defined timeframe. The different stages of a deployment phase:

Project steering
Framework agreement
Implementation on your sites
Team coaching
Integration with your systems

Fabriq Support during the deployment Phase with a Client

Anne-Delphine Beaulieu

Chief Sustainability Officer & Digital Transformation – LISI GROUP

“The support of Fabriq has been appreciated for its customer listening, the ability to adapt to expressed needs, responsiveness, and good contact in the factory during deployments. To date, we have deployed around twenty sites worldwide in a few months. ”

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Romina Marcovici

Site Director – Merck

“The support has been truly excellent. The solution provided now addresses all our queries and meets our every need. It’s genuinely a highly dynamic team.”

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Our Industries

Fabriq Tailors to Your Sector

Discover numerous success stories across our various verticals.

fabriq dans le secteur Aeronautique defense

Start a Pilot in Your Workshop Within Days

A project manager will support you from the beginning to understand your goals and configure the solution to match your operations. Witness impactful results in the very first week of the pilot.

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