TotalEnergies Marketing Canada Increased Reported Incidents Tenfold with fabriq
TotalEnergies Marketing Canada is a subsidiary of the TotalEnergies group, specializing in the manufacturing and distribution of lubricants for the automotive, heavy-duty, and industrial markets. A key player in the Canadian market, the company relies on a strong network and field expertise to guarantee high-quality service for its customers. Committed to sustainable performance, TotalEnergies Marketing Canada places innovation and operational excellence at the heart of its strategy. It is with this mindset that the team chose to deploy fabriq, aiming to digitize field routines, structure action follow-up, and strengthen team responsiveness on a daily basis.
+100
years as pioneers
+100 000
employees across 120 countries
40 %
emissions reduction target (Scope 1+2) by 2030
15-minute time savings on tier meetings (SIMs)
Higher employee engagement
Incidents reported multiplied by 10
Issues faced by TotalEnergies Marketing Canada before digitalizing with fabriq
Before adopting fabriq, TotalEnergies Marketing Canada teams faced several difficulties in tracking field issues. Reports were collected inconsistently, through paper forms, verbal exchanges, or emails, leading to:
- Lost traceability of issues, with some forgotten or poorly documented
- A lack of clear visibility into recurring problems, making root-cause identification difficult
- Time wasted manually transcribing information
- Direct negative impact on operational efficiency
- Gradual disengagement of frontline teams, who felt little involvement in the resolution process
Implementing fabriq at TotalEnergies Marketing Canada
Digitalization is at the core of TotalEnergies Marketing Canada’s strategy, with a clear ambition: eliminate local servers and IT infrastructure to transition toward a fully cloud-based environment.
In this context, implementing fabriq was a natural choice. The solution not only digitized routines and field-tracking processes but also centralized data in a secure cloud environment accessible to all.
Thanks to fabriq, teams were able to structure their rituals across multiple levels—operators, supervisors, and leadership—and digitize issue reporting, tier meetings (SIMs), routines, and action-plan management, all in support of continuous performance improvement and modernization.
How TotalEnergies Marketing Canada teams adopted fabriq and the benefits observed
Since the deployment of fabriq, teams have experienced tangible benefits daily, both on the shop floor and in management processes. The tool was quickly adopted thanks to its user-friendly interface and ability to address clear operational challenges. Among the most notable impacts:
- Significant time savings: tier meeting (SIM) preparation, previously 15 minutes of preparation, now takes only 30 seconds
- Incident reporting multiplied by 10 thanks to a smoother, more structured process
- Centralized information, facilitating decision-making and performance management
- Improved action follow-up with full traceability
- Faster, more effective issue resolution
- Simplified compliance with quality standards like ISO 9001, particularly regarding action-plan traceability
Michaël Peralta
HSEQ-CI Director
“fabriq is a solution that allows us to meet all requirements, whether from the TotalEnergies group or from various standards such as ISO 9001. For example, regarding ISO 9001, fabriq enables full traceability. It allows us to create cases and then build preventive and corrective action plans that are fully traceable.”
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