Nexteam Group, a leader in precision mechanics and machining, understands that manufacturers must balance precision, speed, and efficiency to stay ahead. Founded in 2015 through a merger of specialist firms and reinforced by its 2022 merger with Ventana, Nexteam is now a leader in aerospace and defense.
When Nexteam decided to push its industrial performance to the next level, the leadership team turned to lean management tools and digital solutions to address communication and data challenges.
For the past five years, fabriq has supported the roll-out of a performance management platform across Nexteam’s sites. The results have been transformative: streamlined communication, faster problem-solving, and empowered teams across every level of the organization.
The Challenge: Communication and Data Silos Holding Back Performance
Before adopting fabriq, Nexteam faced challenges familiar to many industrial organizations undergoing digital transformation. Despite the group’s reputation for operational excellence, three recurring issues were creating efficiency and productivity issues on the factory floor:
- Information scattered across different levels of the organization: Critical data and updates were often isolated in local files or specific departments, slowing down the decision-making process and preventing a clear, unified view of performance.
- A lack of communication between support and production teams: Silos between operational teams and support functions created bottlenecks, misalignment, and frustration. Valuable time was lost trying to synchronize activities across functions.
- Cumbersome data entry and manual reporting: Excel files and disconnected systems dominated day-to-day reporting. This not only increased the risk of errors but also made it harder to escalate issues efficiently across hierarchical levels.
These challenges translated into slower escalation of problems, inconsistent follow-up, and reduced capacity to implement corrective and preventive actions in a timely way.
Nexteam’s leadership knew that to remain competitive and uphold their operational excellence standards, they needed a solution to break down silos, centralize information, and accelerate problem resolution. To address these issues, Nexteam set three clear objectives: accelerate the flow of information, strengthen collaboration between support and production and centralize and standardize reporting.
In order to become a model of industrial performance in the era of Industry 4.0, the group needed a solution to both digitalize and standardize processes across its expanding network of sites.
Adoption of fabriq at Nexteam: A Culture of Engagement and Ownership
Nexteam chose fabriq as its partner for digitalizing performance management. Following a successful pilot project on one site, the group rolled out fabriq across 23 Nexteam sites, standardizing processes and providing every employee with access to a shared platform for problem-solving and performance tracking.
By combining lean management principles with modern digital tools, fabriq gave Nexteam a scalable framework for continuous improvement.
A key success factor for Nexteam was how quickly employees embraced fabriq. Training sessions were deliberately designed to minimize disruption and maximize adoption. Most teams began using the solution the very next day after training.
The benefits of adoption were visible almost immediately:
- Simplified access to information. Employees no longer had to search across multiple files and folders to find relevant data.
- Faster escalation and problem resolution. Personalized dashboards streamlined reporting and made it easier to escalate issues across hierarchical levels.
- Elimination of legacy tools. With fabriq in place, Nexteam was able to eliminate 12 Welleda boards and 18 PDCA Excel files, reducing redundancy and freeing teams from manual reporting.
- Improved collaboration. Support functions became better integrated with production teams, reinforcing teamwork and alignment across departments.
By embedding fabriq into daily routines, Nexteam ensured that the platform became a new way of working.
Results: Better Problem Escalation, Communication, and Action Tracking
After five years of collaboration, the impact of fabriq on Nexteam’s operations is clear and measurable.
- 100% of problems are handled or escalated daily. No issue is left unresolved, ensuring transparency and accountability across 23 sites.
- Only 5% of tickets are escalated to the Executive Committee. Thanks to stronger team-level problem-solving, the vast majority of issues are resolved before reaching leadership.
- 80 new actions are launched per week. This high level of activity demonstrates both the engagement of teams and the group’s capacity to sustain continuous improvement.
- 128 tickets tracked in support function boards. This level of monitoring reflects improved integration between support and production teams.
- Rapid adoption curve. With just one hour of training, teams quickly became proficient and productive in using the platform.
Together, these results highlight not only the efficiency gains delivered by fabriq but also the cultural shift toward proactive problem-solving at Nexteam.
Driving Industry 4.0 Transformation for Sustained Continuous Improvement
By tackling the challenges of scattered information, communication silos, and manual reporting, Nexteam has built a stronger foundation for collaboration, problem-solving, and performance.
With 100% of problems handled or escalated daily, 80 new actions launched each week, and only 5% of tickets requiring executive-level intervention, the results speak for themselves. fabriq has not only delivered measurable efficiency gains but has also supported a cultural transformation across the group’s 23 sites.
As Nexteam continues to grow and innovate, its partnership with fabriq ensures that the group remains a leader in precision mechanics and machining, both in terms of craftsmanship and operational performance.
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